Delivery & Tracking

Delivery & Tracking

Last updated: August 2026

Order Journey
Order Placed → Processing → Dispatched → In Transit → Delivered

1. After You Place an Order

Once your order is successfully placed and payment is confirmed, your order enters the confirmation and processing stage. You will receive an order confirmation with your order details. Please keep this for your reference.

2. Order Processing

Processing your order involves several steps that may vary depending on the product and seller:

  • Order Confirmation — Your order is verified and confirmed.
  • Seller/Product Preparation — The seller prepares your item for dispatch.
  • Packaging — Your product is carefully packaged for safe delivery.
  • Handover to Logistics Partner — The package is handed over to the courier or shipping partner.

Processing time may vary depending on the product, seller and order volume. We appreciate your patience during this stage.

3. Shipping & Dispatch

Once your order is dispatched, shipping information will be shared with you where available. You may receive a dispatch notification via SMS, email or WhatsApp. Please ensure your contact details are accurate when placing your order so you receive timely updates.

4. Tracking Your Order

Where tracking is available, you can use the tracking details shared with you to monitor your shipment through the logistics partner's platform. Tracking information may take some time to update after dispatch.

If tracking information has not yet been shared or is not updating, please contact our support team on WhatsApp and we will do our best to assist you.

5. Delivery Updates

You may receive updates at key stages of your order journey, including:

  • Order confirmation
  • Dispatch notification
  • Shipment status updates
  • Delivery confirmation

Updates are se